No, it’s not required at all, in fact, it’s typically best if you are not. We work best on our own, focused on our work. This is so our cleaning techs are able to provide you with the best cleaning possible. If you are home, please remember to eliminate as many distractions as possible so we can work uninterrupted.

Yes we bring our own equipment & supplies! If you prefer to have your own cleaning supplies, products, and equipment used, please provide that information in the Customer Comments section on the booking page. If you would like the cleaners to reach in a hard to reach area, please provide a 1-2 step stool for them to use.

All of our cleaners are thoroughly vetted! As apart of our pre-screening process, a detailed nationwide criminal background check is completed on all of our cleaners.

For insurance purposes, we take before and after pictures for all services rendered. These pictures will be saved in your file for future reference. We may use these pictures on social media accounts and websites, for promotional reasons. Please let us know if you do not want pictures of your home used for promotional purposes.

We would greatly appreciate if all items are picked-up from the floors (toys, clothes, shoes, etc.), all personal items are removed from kitchen countertops, bathroom vanities, and shower ledges, and no dishes are in the kitchen sink unless included in your cleaning.

Our booking page is protected by extended validation ssl and the booking form has its own layer of 256 bit security. Credit card transactions are processed by stripe and is layered on their own 256 security protocol. Lastly, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.